Returns & Shipping

Shipping Policy

At Regulated and Ready, we strive to deliver your order as quickly and efficiently as possible.

Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays). You will receive a notification once your order has been shipped.


Shipping Rates & Delivery Times: Shipping rates are calculated at checkout based on your location and chosen delivery option. Standard shipping usually takes between 3-10 business days, while expedited options are available for quicker delivery.


International Shipping: We currently ship to select countries outside of Australia. International shipping times vary based on location and customs processing, typically ranging from 10-20 business days.


Tracking Your Order: Once your order has shipped, you will receive an email with your tracking information, so you can monitor your package's journey.
If you have any questions or concerns regarding your shipment, please reach out to us at support@regulatedandready.com.au


Returns Policy

We want you to love your purchase! However, if you're not completely satisfied, we're here to help.

Returns Eligibility: To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging. Please contact us within 30 days of receiving your order to initiate a return.


Return Process: To start a return, please email us at support@regulatedandready.com.au with your order number and the reason for the return. We will provide you with instructions on how to return your item.


Refunds: Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.


Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@regulatedandready.com.au.


Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to an error on our part (such as receiving the wrong item).

Non-Returnable Items
Certain types of items cannot be returned, including:

  • Downloadable products (e.g., PDFs, digital resources)
  • Gift cards
  • Sale items

Regulated and Ready - Programs and Tools for Parents, OT's and Support People.